shipping + returns.


We currently ship to Australia, New Zealand & The U.S.A.

All Australian addressed orders are shipped via Courier delivery and Australia Post services.

  • FREE Standard Shipping on all orders over AUD $150.
  • $5 Standard Shipping is charged on orders under $150. 

    International Orders are shipped via Australia Post International, and then delivered by your Countries local postal service.

    International Shipping Rates are calculated at a Flat Rate depending on the weight of your Order.

    Rates are visible when you enter your Address & Country at the checkout. 

    Shipping Confirmation.

    You will receive an order confirmation email shortly after placing your order. You will also be emailed a tracking code once we ship your order.

    Although we try to get all Orders Shipped out as fast as possible, please be aware that delivery to Australia capital cities can take between 2 – 5 business days, WA and regional locations can take 3 – 7 business days. We cannot be held responsible for delays incurred by our shipping carriers after orders have been shipped.

    International Shipments can take 5 - 20 days to arrive.

    A collection card may be left if no one is in attendance to receive the delivery. We strongly suggest nominating a business address or similar where someone can receive the delivery. 

    Returns policy.

    Please choose carefully. We do not offer returns or refunds if you simply change your mind or make a wrong decision.

    In the unlikely case that you receive a damaged or faulty item, we will replace it for you right away. Please contact us immediately with your order number and a photo of the damage so that we can arrange the replacement for you.

    Customer service policy.

    LX Collection is committed to providing exceptional customer service and high quality products.

    We will to reply to all emails and messages within 24 hours.

    We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct.